Sol4r Energy Ltd (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect the personal information we collect from you through our website, products, and services in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Information We Collect

We may collect the following types of personal information from you:

• Contact information such as your name, address, email address, and phone number.
• Information about your property and energy needs.
• Payment information for processing transactions.
• Communications and correspondence between you and us.
• Usage data, including information about how you use our website and interact with our products and services.
• Any other information you provide to us voluntarily.

2. How We Use Your Information

We may use the personal information we collect from you for the following purposes:

• To provide you with information, products, or services that you request from us.
• To process transactions and fulfil orders.
• To communicate with you and respond to your inquiries, comments, and feedback.
• To personalize your experience and improve our products and services.
• To send you marketing communications and promotional offers that may be of interest to you, where permitted by law.
• To comply with legal obligations and enforce our rights and agreements.

3. Legal Basis for Processing Personal Information

We will only process your personal information when we have a legal basis to do so. This may include:

• When you have provided your consent.
• When processing is necessary to fulfil a contract with you.
• When processing is necessary for our legitimate interests or those of a third party, provided that such interests are not overridden by your rights and interests.
• When processing is necessary to comply with legal obligations.

4. Data Sharing and Disclosure

We may share your personal information with third parties in the following circumstances:

• With service providers and business partners who assist us in providing our products and services.
• With legal or regulatory authorities when required to comply with legal obligations or respond to lawful requests and legal process.
• With third parties in connection with a merger, acquisition, or sale of all or a portion of our business assets.
• With your consent or at your direction.

5. Data Security

We implement appropriate technical and organizational measures to protect the security and confidentiality of your personal information. All information you provide is stored securely on cloud infrastructure, utilising encryption, and access controls to safeguard against unauthorised access, disclosure, alteration, or destruction.

Our database software, and solar design and proposal software are trusted platforms that adhere to stringent security standards to ensure the protection of customer data. These platforms are regularly updated with the latest security patches and protocols to mitigate potential vulnerabilities.

While we take all necessary precautions to protect your data, please note that no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information, but we continuously strive to maintain the highest standards of data security.

6. Cookies

Our website, apps, and marketing emails use cookies and similar technology. For more information on how we use cookies and how you can manage your cookie preferences, please refer to our Cookie Policy.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. The specific retention period for different types of information may vary depending on the nature of the data and legal requirements. Once your personal information is no longer needed for the purposes for which it was collected, we will securely delete or anonymise it in accordance with our data retention policies and procedures.

8. Your Rights

Under the GDPR, you have certain rights regarding your personal information, including the right to:

• Access and obtain a copy of your personal information.
• Rectify inaccuracies in your personal information.
• Erase your personal information in certain circumstances.
• Restrict or object to the processing of your personal information.
• Receive your personal information in a structured, commonly used, and machine-readable format.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Sol4r Energy Ltd

Unit 5, 5 Sandiford Road, Sutton, SM3 9RN

info@sol4renergy.co.uk

+44 330 124 2945

www.sol4renergy.co.uk

Should you wish to report a complaint or if you feel that our company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Information Commissioner’s Office

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

10. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on our website.

Last Updated 22/02/2024